Responsible Gaming

Responsible gaming at Blaze, as presented on blezers.com, is about enjoying gambling as a form of entertainment while staying in conscious control of your time, money and emotions. The goal of this page is to help you OBSERVE your own behaviour, EXPAND your understanding of risks, and REFLECT before you play, so that betting remains a voluntary and affordable leisure activity rather than a way to solve financial or personal problems.

Blaze, operated offshore via blaze.com under Curaçao eGaming licence GLH-OCCHKTW0709172018 (Master Licence 365/JAZ), is committed to offering tools and guidance that support safer play for users who access Blaze through blezers.com. While the platform is not licensed by the UK Gambling Commission and is not part of GamStop, the operator will use reasonable efforts to provide risk controls, clear information and access to independent UK and international help services so that you can seek support whenever you need it.

Risk Awareness

OBSERVE: Gambling can become harmful when it stops being entertainment and starts to affect your daily life, finances or relationships. Common early signs of risky or addictive behaviour include: betting more often or for longer than you planned, chasing losses, needing larger stakes to feel the same excitement, or feeling irritated or anxious when you cannot play. You may also notice that you think about the casino frequently outside of play, use money you cannot comfortably afford to lose, or hide your gambling from friends and family.

EXPAND: Be especially cautious if you recognise any of the following situations: you gamble to escape stress, loneliness or problems; you borrow, sell possessions or use credit to fund deposits; bills, rent or essential spending are delayed because of gambling; or arguments about money or time spent playing are increasing. For UK players using Blaze in an offshore capacity, remember that you are outside UK consumer law protections, IBAS and the UK Ombudsman, and Blaze is not covered by GamStop. This makes your own self-monitoring and the use of independent UK support services even more important.

REFLECT - Quick self-assessment test: Ask yourself honestly whether the statements below describe you in the last 12 months. If you answer "yes" to several, you should strongly consider using the limits and self-exclusion tools described on this page and contacting a professional support service.

I often gamble longer than I originally planned.
I spend more money on gambling than I can comfortably afford to lose.
I have tried to win back money I previously lost ("chasing losses").
I think about gambling a lot, even when I am doing other things.
Friends or family have expressed concern about my gambling.
I feel guilty, stressed or depressed after gambling.
I have borrowed money, used credit, or missed payments because of gambling.

If you recognise yourself in these statements, pause your play immediately, review your finances, and reach out to one of the specialised help organisations listed in the Support Resources section.

Limits & Tools

OBSERVE: Setting clear, realistic limits before you start to play is one of the most effective ways to keep gambling within safe boundaries. On Blaze via blezers.com you should treat limits as non-negotiable rules for yourself, not flexible targets. Think carefully about how much money and time you can truly afford to spend on entertainment after all essential living costs and savings.

Deposit limits (daily, weekly, monthly)

EXPAND - How to set deposit limits: After logging in to your Blaze account on blezers.com, go to your profile or cashier area and look for a section labelled "Responsible Gaming", "Limits" or similar. Within this section you should find options to set:

Daily deposit limit: The maximum amount you can deposit within a 24-hour period.
Weekly deposit limit: The maximum total deposits allowed between Monday and Sunday (or a rolling 7-day period).
Monthly deposit limit: The maximum you can deposit in any calendar month.

Enter specific amounts (for example, £20 per day, £50 per week, £100 per month) that you can afford to lose without affecting rent, bills, debts or essential expenses. Once you confirm, higher limits either cannot be increased for a cooling-off period (for example 24 hours or longer) or may require contacting support. You can usually lower your limits with immediate effect. If you cannot locate the limits area, contact customer support via blezers.com and request assistance in applying deposit limits to your account.

Time and session controls

REFLECT - Managing time spent: In addition to financial limits, use time controls to prevent long, uncontrolled sessions. Where available, you can activate:

Session timers: A reminder or automatic logout after a set period (for example 30, 60 or 120 minutes). Configure this under "Responsible Gaming" > "Session Control" or similar and choose a realistic maximum session length.
Reality checks: On-screen messages that appear at regular intervals summarising how long you have been playing and your net result. When a message appears, pause and consider whether to stop.

Short breaks ("Time-Out" 24 - 72 hours)

If you feel your gambling is becoming too frequent but you are not yet ready to self-exclude for a longer period, consider a short "Time-Out".

Log in to your Blaze account at blezers.com.
Go to "Account" > "Responsible Gaming" > "Time-Out" (or similar wording).
Select a break duration, typically 24 hours, 48 hours or 72 hours.
Confirm your choice. During the Time-Out you should be unable to deposit or place bets; in some cases you may be logged out automatically.

Use this period to review your finances, talk to someone you trust, and, if needed, contact one of the independent support organisations in the UK. A Time-Out is a warning sign that you may need stronger measures such as long-term self-exclusion or full abstinence.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger, more formal step than a short Time-Out. It is intended for players who feel that gambling has become harmful or potentially addictive and who need to block themselves from access for at least several months. Because Blaze operates offshore via blaze.com under Curaçao eGaming licence GLH-OCCHKTW0709172018 and is not on GamStop, any self-exclusion you set here applies only to this operator and does not extend to other gambling sites.

How to request temporary or permanent self-exclusion

EXPAND - Step-by-step process:

Access the self-exclusion area: Log in to your account at blezers.com and navigate to "Account" or "Profile". Look for "Responsible Gaming", "Self-Exclusion" or a similarly named menu item. If you cannot find it, contact support via live chat or email and explicitly request self-exclusion.
Select the exclusion period: Available durations typically range from at least 6 months up to permanent (lifetime) exclusion. Common options may include 6 months, 1 year, 2 years, 5 years, or an indefinite/lifetime block.
Confirm your decision: You may be asked to read a short explanation of the consequences and then tick a box or re-enter your password to confirm that you understand the terms. Some requests may need to be processed by customer support.
Verification: Once processed, you should receive confirmation on-screen and/or by email stating the start date and expected end date (if not permanent).

Consequences of self-exclusion

REFLECT - What self-exclusion means for your account:

Account access: You will not be able to log in, deposit or place bets with Blaze during the exclusion period. Attempts to create new accounts may also be blocked if detected.
Remaining balance: Real-money balances should normally be withdrawn where legally and technically possible; bonus funds and unfinished bonuses are generally forfeited according to the applicable terms and conditions. You may need to contact support to arrange any withdrawal.
Irreversibility: For your protection, self-exclusion requests are typically not lifted before the end of the chosen period. Permanent exclusions should be treated as final.
Scope and limitations: Because Blaze is licensed in Curaçao and does not hold a UKGC licence, your self-exclusion here will not automatically apply to UK-licensed operators or other offshore sites, and it is not registered with GamStop. To protect yourself more broadly, you should also register with national self-exclusion schemes such as GamStop (UK) and, where relevant, Spain's RGIAJ register, and use blocking software as described below.

Self-exclusion is a serious protective step. If you feel the need to self-exclude, seek professional help at the same time rather than relying only on account-based controls.

Support Resources

OBSERVE: Effective responsible gaming requires quick access to confidential, independent support. Blaze users from the UK access Blaze in an offshore context, outside UKGC supervision. This makes external UK and international support services a critical part of your protection, alongside internal tools offered via blezers.com.

Local support - United Kingdom

EXPAND - Key UK contacts: The following services specialise in gambling-related issues and are available to you regardless of where the operator is licensed:

National Gambling Helpline (GamCare): Call 0808 8020 133 (free, 24/7) or use live chat at www.gamcare.org.uk. Offers confidential advice, brief interventions and referral to local treatment within the National Gambling Support Network. Language: English.
BeGambleAware: Information, self-help tools and pathways to treatment at www.begambleaware.org. Provides educational material and links to helplines and NHS services.
NHS gambling services: The NHS offers specialist clinics and psychological support for problem gambling. See www.nhs.uk and search for "gambling addiction" for details of services available in England, Scotland, Wales and Northern Ireland.

International organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

These organisations provide anonymous online support, forums, chat rooms, and self-help resources for people from many countries, including the UK.

Self-exclusion schemes by country

UK - GamStop: National online self-exclusion scheme for UK Gambling Commission-licensed operators (www.gamstop.co.uk). Once registered, you cannot use most UKGC-licensed online gambling sites and apps for the chosen period. Important: Blaze, operated by Prolific Trade N.V. under Curaçao licence GLH-OCCHKTW0709172018, is not a UKGC licensee and is not part of GamStop, but registering with GamStop can still reduce overall harm by limiting your access to other operators.
Spain - RGIAJ: The General Register of Access Bans for Gambling (Registro General de Interdicciones de Acceso al Juego - RGIAJ) allows players in Spain to self-exclude from licensed operators across the country. More information is available via the Spanish gambling regulator's website.
Other countries: Many jurisdictions have their own national or regional self-exclusion schemes. Check your local regulator's website for up-to-date details and register wherever you reside.

Blocking software and device-level tools

Gamban: Paid software that blocks access to most gambling websites and apps on your devices. See www.gamban.com for platform availability.
BetBlocker: Free gambling-blocking software available for multiple devices, allowing you to set your own exclusion durations. Visit www.betblocker.org.
Operating system controls: Use built-in parental controls, app restrictions and DNS filters to block categories such as "gambling" on your devices and home network.

Family and friends support

REFLECT - Confidential help for affected others: If someone else's gambling is affecting you, you can access dedicated support:

GamCare family and friends services: GamCare offers a forum and one-to-one support for people affected by someone else's gambling.
GamAnon / Gamblers Anonymous family groups: Peer support meetings (in-person and online) for relatives and close friends of people with gambling problems.
Gambling Therapy family support: Online groups and moderated forums for affected others via www.gamblingtherapy.org.

All reputable services treat your information confidentially within the limits of the law. They will not share your details with Blaze, blezers.com, banks or employers without your explicit consent, unless there is a serious and immediate risk of harm.

Help for Family

OBSERVE: Discovering that a family member or friend may have a gambling problem can be distressing. You might notice unexplained debts, secrecy about finances, mood swings, or an excessive focus on Blaze or other gambling sites. It is natural to feel anger or betrayal, but confronting the person aggressively can make them withdraw and hide their behaviour even more.

EXPAND - How to start the conversation:

Choose a calm, private moment when neither of you is under the influence of alcohol or in the middle of a crisis.
Use "I" statements rather than accusations (for example, "I'm worried about how much you are gambling" rather than "You are ruining everything").
Focus on specific behaviours and consequences (missed bills, arguments, lack of sleep) instead of judging the person's character.
Offer information about support options, such as GamCare, Gambling Therapy or local counselling, rather than demanding immediate change.

REFLECT - Next steps and support for you:

Encourage professional help: Suggest that the person contacts the National Gambling Helpline (0808 8020 133 in the UK), speaks to a GP, or accesses online counselling and support groups.
Seek support for yourself: Use services such as the GamCare family and friends forum, GamAnon groups, or Gambling Therapy's affected others support to share your experiences and develop coping strategies.
Protect your finances: Consider separating finances, cancelling joint credit facilities where possible, and seeking independent financial advice if debts are significant.
Set boundaries: Clearly communicate what you can and cannot do (for example, you may decide not to lend money or cover gambling-related debts) and stick to those boundaries consistently.

Operator's Commitment

OBSERVE: Blaze is part of the wider Blaze brand operated by Prolific Trade N.V., a company registered in Curaçao and licensed by Curaçao eGaming under licence GLH-OCCHKTW0709172018 (Master Licence 365/JAZ). UK players access the service offshore via blezers.com and/or blaze.com, typically using non-UK payment methods such as cryptocurrency. This means you are not protected by UKGC rules, GamStop, IBAS or the UK Ombudsman; Curaçao's regulator is generally described as having a more "hands-off" approach to player complaints.

Internal risk checks and interventions

EXPAND - Behavioural monitoring: Within the limits of its technical systems and legal obligations, the operator may analyse gameplay and transactional data to identify patterns that could indicate elevated risk, such as:

Very frequent deposits within short time periods or escalating deposit amounts.
Extended sessions without breaks, especially overnight play.
Repeated attempts to deposit after declined payments.
Evidence of chasing losses or cancelling withdrawals repeatedly.

Where such patterns are detected, Blaze may take proportionate steps, which can include displaying on-site warning messages, prompting you to review your limits or take a break, temporarily restricting certain functionalities, or in serious cases recommending self-exclusion.

When support may contact you

REFLECT - Proactive contact conditions: Subject to applicable data protection and privacy laws, the responsible gaming or customer support team may initiate contact with you when:

Automated systems flag a high-risk pattern (for example, unusually large or repeated deposits within a short timeframe).
You request help via chat, email or forms indicating loss of control, financial distress or mental health concerns.
Third-party information suggests that your gambling might be harmful, where the operator is permitted to act on such information.

Any contact for responsible gaming purposes will aim to provide information, encourage the use of tools such as limits and self-exclusion, and signpost you to independent services like GamCare or Gambling Therapy. It does not constitute legal, financial or clinical advice. Given the offshore licensing framework, the operator's interventions are limited and do not replace professional treatment or the protections offered by UKGC-licensed operators.

Regional compliance note (UK): If you are resident in the UK, you should be aware that playing on an offshore site like Blaze means you do not benefit from UK statutory protections, dispute resolution via IBAS, or GamStop coverage. Consider this carefully before depositing, and prioritise your safety by using national exclusion schemes, blocking tools, and independent support services.

Updates

OBSERVE: Laws, regulations and internal policies relating to responsible gaming may change over time, especially as jurisdictions such as the UK refine their approaches to offshore gambling and consumer protection. Blaze may also adjust its tools, processes and contact options for Blaze to align with best practices and regulatory expectations.

EXPAND - How changes are communicated: Material changes to this responsible gaming information or to the availability of tools (such as limits or self-exclusion mechanisms) will normally be communicated by one or more of the following methods:

Updates to this page on blezers.com, with a revised "Last updated" date.
On-site notifications or banners after you log in, especially where you must review or accept new terms.
Email notifications to the address registered in your account, where appropriate and technically feasible.

REFLECT - Date and validity: The information on this page reflects data and regulatory understanding available up to 6 November 2025 and is intended to remain generally valid through at least 31 December 2026, unless superseded by updated content. If Blaze's regulatory status in the UK changes (for example, by obtaining a UKGC licence or joining GamStop), this page will be updated to reflect the new position. You should periodically re-check this page and the main terms and conditions for the latest information.

Contact & Feedback

OBSERVE: Direct communication with the operator is an important part of effective responsible gaming. You may need to ask questions about tools, request self-exclusion or raise concerns about your gameplay. At the same time, given the offshore licensing framework and limited public corporate contact data for Blaze and Prolific Trade N.V., some contact channels are not specified individually for Blaze.

EXPAND - How to reach the responsible gaming team:

On-site support: Use the live chat or help/"Contact us" section on blezers.com when logged in to your Blaze account. Clearly state that your request relates to "Responsible Gaming" or "Self-Exclusion".
Email: Where an email contact form or address is provided within your account or the help section on blezers.com, you may use it to submit responsible gaming enquiries, including limit changes or exclusion requests. At present, a separate, published email dedicated solely to responsible gaming for Blaze is not specified in the available data.
Phone: No separate responsible gaming phone number for Blaze is specified in the current public information. If a telephone contact option is shown within your account or on blezers.com, you may use it to discuss responsible gaming matters, but you should also rely on written channels for clarity.

REFLECT - Feedback and self-control requests: You can use the form below as a template for submitting self-control or support requests through the secure messaging or contact form tools available on blezers.com.

For urgent emotional support or if you feel at immediate risk of harm, contact a national helpline such as the National Gambling Helpline (0808 8020 133 in the UK) or relevant emergency services, rather than relying solely on communication with the operator.